Every time eCar Garage services my car I am impressed with the quality of the service, the fair price I pay for it, and the quality of the people I interact with. I will only take my cars to them for service.
Service was above and beyond. Paul was very helpful in explaining available options, and went out of his way to get the job done at the least cost. I appreciate his straight-forward analysis and honesty. E-Car gets my highest recommendation!
a pleasant experience as alwyas
Great service. They answer the phone and provide info not just tos chedule appointments. Honest. See
My first visit for a major repair and I am completely happy with the professionalism, knowledge, and customer service.
Complex refurbishment of an old Jaguar's shocks and steering. Work out just fine, and at the estimated price. Upon pick-up the power steering needed a bit of adjustment to meet my preferences. They immediately put it up on the rack, adjusted it, and now I am very happy.
As a student who is new to the area, one of my greatest apprehensions was being able to find a trustworthy and skilled car mechanic. Back in the east coast I've had the same mechanic for over 15 years, so I was pessimistic about being able to find another that would emulate the professional experience I received back home. Paul was more than welcoming upon my visit and they kindly helped me schedule an appointment that suited both our schedules, but was also the same day. I had experienced a crunching noise on my breakpads, after a weekend to Yosemite and assumed that I had worn them down. Paul helped provide an analysis in an hour and told me that the break pads still had significant mileage they could provide me with and the noise I had experienced was due to minimal melting of the pads from a rough weekend. True to his word the pads haven't made a similar noise since. Paul could have easily told me they needed changing since I showed I was eager, but he didn't take advantage of the situation. I later had the tires rotated and the transmission fluid changed as I was long overdue. The pricing was very fair and the experience was professional and stress free. Additionally, Paul offered a ride to and from the garage while my car was being fixed up. I'm very happy that I brought my car to E Car Garage and will be continuing my patronage with them!
Paul and team are A players. To me professionalism matters, but the Ecar garage team has more than that, they are trustworthy.
These guys are fast! I had a major oil leak that involved a lot of engine work, and they fixed the problem and got my car back to me the next day. Awesome customer service! Highly recommend.
Execellent service, friendly staff, and car is running great!!! Thank you Paul and Brain!
Incredible service. Quick, painless, and easy. And everyone there was extremely reliable and pleasant to work with.
I was treated with the utmost respect and courtesy. They dropped me off at my work and picked me up when the car was completed. The work was done on time as I was told. The cost was appropriate for the service I had done. I am a customer for life now.
I could not ask for a better service. E Car service people are very polite and acts professionally.
They are really friendly, professional and fast. My car was serviced just in 24 hours despite having lots of problems and needing new parts. They are not the cheapest option, but I think the great service and OEM parts totally worth it.
A good new start since Park Ave Motors moved... Very friendly and professional. Exceptional service with Veronica as a driver...
I think they are trustworthy... So far so good...
The ECar garage will bring me to work and pick me up! They are always geneuinely happy to see me beyond servicing my car - everyone on the staff is like that.
They always give me an estimate and come in under it -- unlike the dealers!
They really put customer service first!
Thank you all!
I have a 2005 Mercedes C240. They were great and very knowledgable. My car pulls to the right when driving. I had taken it to the dealership for an alignment and the dealership ended up telling me it was pulling because of the tires. I didn't believe them and ended up taking it to two other shops who had no idea what was going on. Finally I took it to E Car garage and he knew exactly what was going on and confirmed that it was in fact the tires. So, I got dealership level knowledge without the price tag! They are also very honest - they told me my tire tread is still good and there isn't an immediate need to change the tires right away (even though he could have sold me tires right there). I also went in to check my breaks because I thought I heard a noise. Again, they checked the breaks and let me know I have tons of life left on them. While they did this, they did a few point inspection and told me the car was in good condition and didn't need anything - a little refreshing because when you take your car to the dealer, you usually leave with a laundry list of things you should fix.
I will definitely be bringing my car here in the future.
Excellent, timely service, and honest advice, as always.
Quality service, resourceful techs, good communication, no-nonsense.
As always, the crew at eCar garage both took excellent care of my car and were willing to accommodate my wonky schedule, continuing in the tradition of excellence that started when they were named Precision Motors.
So happy to hear about eCar after Park Avenue Motors closed. It's just so much more convenient to have a trustworthy and reliable service provider here in Palo Alto, especially with an old car that seems to be experiencing one problem after another. Paul and Bin were so friendly and helpful and my car finally seems to be running smoothly again. Many thanks!
Easy online appointment, friendly service and the job was completed as promised.
Wonderful service. Was referred to them by another auto care center. I feel very fortunate to have found a place that I can go to regularly to service and better care for my car.
In and out in one day. GREAT!!!!!!!!
I wasn't sure you'd work on my old truck, but you took care of her - thanks for a great service!
Excellent, as usual.
The best service and quality ever. I feel so happy that I found ecar garage! Paul is so helpful and kind. Excellent mechanics and highly thorough.
Always super competent, always courteous, always most reasonable! A real pleasure to know they have my backs (several cars).