Woke up to a car that wouldn't start. AAA came ran a diagnostic, jumped it, it started. I called E-Car, they said maybe alternator, I had the same thought. AAA said I'd be okay to drive from San Jose to Palo Alto. On the freeway I lost the electrical to the dash. By the time I pulled off the freeway (thank goodness!) my car quietly coasted to a stop. Another AAA truck came 45 minutes later, and towed me the rest of the way to E-car. They were busy, but fit me in and gave me a ride to work. A new alternator and my cars runs perfectly, and under the estimate, also Paul threw in badly needed windshield wipers, just in time for the first rain!
This group does excellent work and has honest evaluations. Repairs are completed quickly and thoroughly. The bonus is that the people at eCar are just really great!
E Car garage took great care of my car. They fixed all the problems I told them about and even the one I forgot to mention. I messed up my appointment date and they were flexible enough to take me anyway.
Their work is thorough, professional,and honest. You leave with a feeling of confidence in their service, to the point that eCarGarage will definitely be your "come to" choice for your vehicle's future needs.
Being a new car owner, they were really helpful and patient and let know that the car needed to be serviced by the dealership, because it was under warranty.
eCar Garage is terrific. Stellar CUSTOMER SERVICE!!! All around, the entire staff is very helpful, they really listen, and take time to address my concerns. They get to know my car, but more importantly...-me- and my approach to servicing my car. Super nice people and I feel they genuinely care. HONESTY- I really trust these guys. High QUALITY work- they diagnose issues as practical *thinkers* and have a high end diagnostic computer that other shops may not have. FLEXIBLE to share the options and implications for bigger issues, and go with the customer's choice. Very practical. Don't misinterpret all the super cool high end cars in their marketing... They service all kinds of cars.
So why the heck did I write so much? Well, because I love these guys and actually look forward to my appointments! Trust and quality are HUGE for me to relax in a car shop.
I will call out Paul W. at the front desk. Great guy, knows the business inside out. Get to know him a bit and don't be afraid to joke around if you have a few extra minutes. Maybe ask him about a really obscure (and totally fake) issue/ noise with your car just to mess with his head. Really. This guy is seriously the "Clunk" to replace "Click" on Car Talk. ("Click & Clack" are the hilarious expert car guys on NPR's "Car Talk" radio show. Sadly, brother Tom "Click" died in 2014)
So, yes you should go make that appointment with eCar Garage.
excellent service as always. honest, direct and believable information and repairs.
A professional shop with personal service. They are responsive efficient knowledgeable and pleasant. The best auto service experience I have had in 50 years of driving high end and exotic cars
As usual fantastic service
Great workshop, clean and efficient and the guys gave me a cost estimate on future work that needs to be done.
Great services, right price, as always.
Great service! Thanks Paul! Thank you also Veronica for the drop-off & pick-up service!
Excellent personal service and they understood the car well. Reminds me of the days when a garage communicated with the customer and treated them well. Great job thanks!!
E-Car service is great. People there are professional, polite, friendly and honest. Charge is exceptionally competitive.
Excellent Service!! They take care of all my cars and really do a thorough job! Can't say enough good things about Paul and Brian!! These guys are great and go way beyond to help!! Thanks ecar garage !!
Service and quality are excellent. Paul and Veronica are responsive, client-foucesed and courteous.
Great! Mark was so patient and he was able to fix a turn signal light on a fifteen-year old car that wasn't blinking right! His skill is magical. Many thanks!
Very clean garage with awesome mechanics and staff. Very knowledgeable, friendly and trustworthy. I highly recommend this shop for high quality work at a very attractive price.
Terrific service! HONEST mechanics who know what they're doing and go the extra mile.
Great friendly service, thorough job!
Great to deal with
This shop is amazing: they are always energetic, engaging and very thorough in explaining what they think about a repair or service. We have an old Honda we want to sell, and they looked the car over, drained and installed new transmission fluid to try to address and issue, and DID NOT CHARGE FOR THE TIME OR MATERIAL!
They are just good people and care about their customers.
Honest, efficient and dependable.
Always prompt and professional! It's never fun to get your car serviced . E car makes it a pleasant experience and never hesitates to explain recommended services and answer any questions.
Quick fix and good customer service
I brought my car in for a long over due check up. They did a great job and super quick. They explained to me the work they had done and now my car is road trip ready! They are always friendly and Veronica even drove me to work!
Exceptional service. Bin always takes good care of my car. Its hard to find a trust-worthy and experienced mechanic. Come all the way from Alameda to go here!
Super as usual.
Nice clean well-organized shop!
Very nice people and they did good work.