When I took my car in for repair, Michael the service writer manager was so professional and personable, that I felt like I was an important client- even with my 2002 Beetle! I brought it in to have my timing-belt/water pump replaced, my fog light fixed, and headlights adjusted. These guys took the time to do a good job and recommend quality parts and repairs. I will be bringing my cars back for major repairs for sure! I have 3 Beetles!